The original blog post below was published on Sept 3, 2022.
You will find a plethora of group tools available to the admin to assist you in running your Facebook group more smoothly. One of my favorite group tools both in Tee Parties & my VIP group is Moderation Alerts. Facebook announced,
"To help you keep your groups healthy and safe, we're introducing a new section in the admin tools: Moderation Alerts. Moderation Alerts are alerts that help you stay up to date with the content in your group that may need more immediate attention."
It is easy to lose essential comments within the standard notification tab that does not separate business information from your timeline. The moderation alert has two subfunctions: Keyword Alerts and Engagement Alerts. You can use each strategically as it relates to selling handmade products online.
Keyword alerts notify group admin and moderators for certain words or phrases. It is easy to miss comments in a wealth of Facebook notifications. However, keyword extract comments with that word or phrase and hold them into a dedicated queue. They will remain there until you ignore the alert. Ignore will remove the moderation alert from your log. The remove button will remove the comment from the group altogether. Ask me how I know...
If you are invoicing for your business, using the keyword "SOLD" will ensure you don't miss any customer order comments. Use this run of alerts to build your invoices. The keyword alert "SOLD" is also great to use within a Facebook Tee Party. Keep reading for more alert ideas.
Unlike keyword alerts, engagement alerts notify the admin team if there is content that is getting a lot of engagement vs. being tripped by a particular word or phrase. Facebook will recommend a comment number based on the specifics of your group. For the business owners that have hired others to manage your group who can't be involved with every post, this feature will allow you to be notified about the popular topics and interests of your group. No admins want any conflicts within their group. This tool will enable you to monitor any posts that get out of hand quickly.
SET UP YOUR ALERTS
To set up Moderations Alerts in your Facebook group, follow the instructions as outlined by Facebook here.
Once you have found the settings menu, you can begin adding keywords. For keyword alerts to start with, I recommend the following:
- SOLD / For invoice comments
- HOW DO I ORDER or ORDER / A common question found within small business groups
- YOUR NAME OR BUSINESS NAME / Don't miss comment replies directed at yourself
- HTTPS or WWW / To keep up with links shared in your group
- PROFANITY / If your group is cuss word free
- PRODUCT NAME like SHIRT or TUMBLER / Keep track if someone is inquiring about a product
- TEE PARTY / Don't miss a comment related to someone wanting to host a party
- BABY / If using the Baby Shower Tee Party script and you need to track who says the word that isn't supposed to
Moderation alerts assist group admins in reducing spam and unwanted content. However, as small business owners, we can leverage these tools to ensure we foster a close-knit, welcoming community by keeping up with what is happening within our groups.
Podcast Episode: "18 | Facebook Group Tools: Moderation Alerts"
This blog post was updated and converted into a Podcast episode on Jan 25, 2024.
In the bustling world of social media, managing a Facebook group can be likened to tending to a garden amidst a wild jungle. For creative business owners, maintaining this digital space efficiently is crucial, as it reflects on the brand and impacts customer relationships. One of the most potent tools in this endeavor is the use of Moderation Alerts, a feature that acts as a personal assistant, neatly organizing your social media tasks and ensuring that no critical interaction slips through the cracks.
How to Keep Up With Facebook Notifications
The concept of Moderation Alerts is simple yet transformative. They are customizable notifications that flag content based on specific keywords or levels of engagement within a Facebook group. By setting up these alerts, group administrators can keep a focused eye on essential communications without getting overwhelmed by the constant barrage of updates. For instance, an alert can be configured to notify the admin when a member uses the word 'sold' in a comment, signaling a potential sale, or when a particular post garners an unusually high number of reactions, which might indicate a hot topic or an emerging issue.
Turn Down The Hustle Starting Today
Implementing Moderation Alerts is about foresight and scalability. Even for smaller groups, where the flow of interactions may seem manageable, setting up these alerts creates a foundation for growth. As the group expands, the influx of comments and posts will inevitably increase. Having a system in place that scales with this growth is vital. It ensures that customer service remains responsive and personal, irrespective of the group's size. For businesses, directing queries such as order-related questions to email can also help maintain social media as a space for community engagement rather than a primary customer service platform.
How to Keep Up With Facebook Notifications
Another aspect of Moderation Alerts that deserves attention is their role in community management. They help administrators maintain the group's health by quickly identifying conflicts or breaches of rules, such as the use of profanity or the sharing of unauthorized links. This proactive monitoring is essential in fostering a positive environment where members feel safe and respected. It also demonstrates to the community that the group is well-managed and that the brand values constructive interactions.
Types of Moderation Alerts on Facebook
When it comes to setting up Moderation Alerts, there are a couple of types to consider: keyword alerts and engagement alerts. Keyword alerts are triggered by the use of specific words or phrases, making them invaluable for tracking mentions of your name, brand, or critical operational words like 'help' or 'order.' Engagement alerts, on the other hand, inform you of posts or comments that receive a high level of engagement in a short period, which could indicate either a very positive response or a potential issue that requires immediate attention.
The beauty of Moderation Alerts lies not only in their functionality but also in the peace of mind they offer. They provide a clear to-do list within the chaos of notifications, allowing for a disciplined approach to social media management. By streamlining the process of engagement, these alerts enable business owners to close their virtual doors at the end of the day, confident that they have tended to their online community's needs.
In conclusion, the strategic use of Moderation Alerts can elevate the management of your Facebook group from a time-consuming chore to an orchestrated symphony of interactions. By harnessing the power of these alerts, you can create a harmonious online space that nurtures your business and resonates with your audience. It's a smarter way to work, allowing you more time to focus on the passions and people that matter most in your life. For those eager to master this tool, sharing your experiences and learning from others in dedicated forums, such as the 'Turn Down the Hustle' Facebook group, can provide additional insights and collective wisdom to refine your approach.
Links mentioned in this episode
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